Community Policy

Terms & Conditions

Community Mission:
My Reset Lab’s Community (“Community”) exists to foster peer‑powered connection, encouragement, and shared growth among individuals committed to improving their well‑being.

Scope of Activities:

Discussion Forums: Topic‑based threads for sharing experiences, asking questions, and offering support.
Resource Libraries: Curated articles, videos, and worksheets contributed by My Reset Lab and vetted partners.
Member Events: Live Q&As, virtual meet‑ups, and guest‑speaker sessions.

Who This Applies To:
These policies govern all registered Community members—including participants, volunteers, moderators, and guest contributors—across My Reset Lab’s online forums, social media groups, and member portals.

Non‑Therapeutic Nature:
Participation in the Community does not establish any professional or licensed relationship. Content is intended for peer support and educational purposes only.

Section 2 – Membership & Access Rights

2.1 Eligibility & Registration

Age Requirement: All Community members must be 18 years or older.
Account Creation: To join, individuals must provide a valid email address, choose a unique username, and accept these Community Policies.
Verification: We may periodically verify member identities (e.g., via email confirmation) to maintain a safe environment.

2.2 Member Roles & Privileges

Standard Member:
- Can view and post in forums, access resource libraries, and join member events.
Verified Contributor:
- Granted to members who demonstrate expertise and have been vetted by our moderation team; may create new resource entries and lead topic‑based discussions.
Moderator:
- Appointed by My Reset Lab to enforce policies, manage discussions, and handle reports; has access to additional moderation tools (e.g., content removal, user warnings).
Administrator:
- Staff members responsible for overall Community operations, policy updates, and technical maintenance.

2.3 Account Security & Privacy

Unique Credentials:
- Membernames and passwords must be unique; sharing credentials is prohibited.
Password Requirements:
- Minimum 8 characters with at least one letter and one number.
- Strongly recommended: enable two‑factor authentication (2FA) where available.
Member-Controlled Profile:
- Members choose what personal details to display (e.g., first name only, pseudonym).
- Profile pictures should not reveal sensitive personal information.

2.4 Access Levels & Content Visibility

Public vs. Private Spaces:
- Some forums (e.g., general wellness topics) are open to all registered members.
- Others (e.g., specialty support circles) require facilitator approval or an enrollment key.
Resource Libraries:
- Free-to-access materials are available to all members.
- Premium resources (e.g., downloadable workbooks) may require course completion or paid membership tiers.

2.5 Membership Termination & Suspension

Voluntary Withdrawal:
- Members may deactivate their accounts at any time via account settings; deletion requests will remove personal data per our Privacy Policy.
Involuntary Suspension/Removal:
- My Reset Lab reserves the right to suspend or terminate any account that violates Community Policies (see Section 4) or for inactivity beyond 12 months.
- Suspended members receive an email outlining the reason and steps to appeal or reinstate their account.

Section 3 – Code of Conduct & Community Standards

3.1 Respectful Communication

Be Kind & Courteous: Treat every member with courtesy, empathy, and patience.
Use “I” Statements: Frame feedback or disagreement by speaking from your own perspective (e.g., “I feel…” rather than “You always…”).
No Interruptions: Allow others to finish before responding in threaded discussions or live chat.

3.2 Prohibited Conduct
Members must not engage in:

Harassment & Hate Speech: Any slurs, insults, or demeaning remarks based on race, gender, religion, sexual orientation, disability, age, or any other characteristic.
Threats or Violence: Any direct or veiled threats, intimidation, or endorsement of harm.
Bullying & Stalking: Persistent unwanted contact, monitoring, or malicious targeting of another member.
Sexual Harassment: Unwelcome sexual advances, comments, or imagery of a sexual nature.
Spam & Self‑Promotion: Unsolicited advertisements, promotional links, or requests for business, donations, or referrals.

3.3 Content Standards

Stay On‑Topic: Post in the correct forum or thread and keep comments relevant to the subject.
- No Misinformation: Do not share medical or legal advice as fact. When in doubt, cite reputable sources or encourage professional consultation.
Content Format:
- Use clear, constructive language.
- Avoid excessive profanity, all‑caps text, or emojis that disrupt readability.
Accessibility: Include alt‑text for images and avoid long unbroken paragraphs to aid screen‑readers.

3.4 Privacy & Confidentiality

Member Privacy: Do not share another member’s personal details (real name, location, contact info) without explicit permission.
Off‑Platform Sharing: Any quotes or excerpts from discussions must be anonymized and used only with consent.
Sensitive Topics: Trigger warnings are encouraged when discussing topics that may be distressing (e.g., trauma, self-harm, grief).

3.5 Intellectual Property Respect

Original Work: Only post content you have created or have permission to share.
Attribution: When referencing external articles, images, or resources, provide proper credit and links.
No Plagiarism: Copying substantial text from others without attribution is prohibited.

Section 4 – Moderation & Enforcement

4.1 Moderator Responsibilities

Policy Enforcement: Moderators monitor discussion forums, flag or remove content that violates these Community Policies, and issue warnings or sanctions as needed.
Fairness & Impartiality: Moderators must apply rules consistently, without favoritism or bias.
Privacy Respect: Moderator actions (e.g., warnings, removals) are handled discreetly; specific details are shared only with involved parties and the Community Admin team.

4.2 Reporting Violations

How to Report:
- Click the “Report” button on offending posts or send an email to moderation@myresetlab.com with “Community Policy Violation” in the subject.
Required Information:
- Your username, the URL or title of the content, date/time, and a brief description of the violation.
Confidentiality:
- All reports are confidential. The reporter’s identity will not be disclosed to other members without consent.

4.3 Enforcement Actions
Depending on the severity and frequency of violations, Moderators may take one or more of the following actions:

Content Removal: Immediate deletion of posts or comments that breach policy.
Warning Notification: Private message outlining the violation and required corrective action.
Temporary Suspension: Loss of posting rights for a specified period (e.g., 24 hours to 30 days).
Post Moderation: New posts from the member require moderator approval before publication.
Account Termination: Permanent ban from the Community for repeated or egregious breaches.

4.4 Appeals Process

Submission: Banned or suspended members may appeal by emailing appeals@myresetlab.com within 7 days of enforcement action.
Review Committee: Appeals are reviewed by a committee of three moderators not involved in the original decision.
Decision Timeline: Appeals decisions are communicated within 10 business days and are final.

4.5 Transparency & Policy Updates

Enforcement Transparency: Quarterly summaries of enforcement actions (anonymized statistics) will be published in the Community Announcements forum.
Policy Revision: My Reset Lab reserves the right to update Community Policies at any time. Members will be notified via email and an in‑portal banner; continued participation implies acceptance of updates.

Section 5 – Member Privileges & Community Resources

5.1 Discussion Forums & Specialty Circles

Open Forums: All registered members can start new threads or reply in general wellness, self‑care tips, and mindful living categories.
Specialty Circles:
- Access by application or by completing prerequisite Courses (e.g., “Grief & Loss Support,” “Anxiety Reset Circle”).
- Members who meet eligibility can join closed groups to share deeper experiences in a smaller, focused setting.

5.2 Resource Library Access

Core Resources (Free):
- Articles, how‑to guides, short videos, and downloadable worksheets—accessible to every member.
Premium Resources:
- In‑depth workbooks, recorded masterclasses, and toolkits—reserved for members who have completed specified Courses or hold a paid membership tier.
New Resource Requests:
- Members can suggest topics or materials via the “Resource Request” form; requests are reviewed quarterly by the Content Team.

5.3 Member Events & Workshops

Live Q&As & Guest Speakers:
- Monthly live sessions hosted by experts (e.g., psychologists, life coaches) open to all members.
Peer‑Led Workshops:
- Members who have attained “Verified Contributor” status may propose and lead skill‑building workshops (e.g., journaling circles, meditation practice).
Event Registration:
- RSVP via the Community Events calendar; spots may be limited and allocated on a first‑come, first‑served basis.

5.4 Recognition & Badging System

Engagement Badges:
- Earn badges for milestones like “First Post,” “Helpful Answer,” or “15 Consecutive Logins.”
Contributor Badges:
- Awarded to members whose resource submissions are accepted or whose peer support is highly rated by fellow members.
Display & Benefits:
- Badges appear on your profile and can unlock privileges (e.g., priority access to events, early resource previews).

5.5 Member‑Initiated Groups & Projects

Starting a Subgroup:
- Any member in good standing may propose a new subgroup topic by submitting a “Subgroup Proposal” (description, goals, co‑hosts).
- Moderator review ensures alignment with Community mission and policy.
Collaborative Projects:
- Members can form project teams (e.g., co‑authoring an e‑guide, hosting a virtual retreat). Project leads must register their project plan and timeline with Community Admin.

5.6 Feedback, Surveys & Suggestion Box

Continuous Improvement:
- Quarterly member surveys gauge satisfaction, gather feedback on features, and collect ideas for new offerings.
Suggestion Box:
- Open year‑round via the Community portal for comments on policy, platform enhancements, or resource needs.
Response Commitment:
- The Community Team reviews submissions monthly and publishes a “You Asked, We Acted” summary outlining implemented changes.

Section 6 – Definitions & Acronyms

To ensure clarity and consistency, the following terms and acronyms used in these Community Policies have the meanings set forth below:

Term / Acronym Definition

“Community” - All forums, groups, events, and resource libraries operated under the My Reset Lab brand.
“Member” - Any individual with a registered account who has accepted these Community Policies.
“Standard Member” - A Member with basic posting and viewing privileges in open forums.
“Verified Contributor” - A Member vetted for expertise who may create resources and lead specialty discussions.
“Moderator” - A My Reset Lab–appointed individual charged with enforcing policies, handling reports, and managing content.
“Administrator” - Staff responsible for overall Community operations, policy updates, and platform maintenance.
“Subgroup” - A closed, topic‑specific group that requires approval or prerequisites for access.
“Forum” - An online discussion area within the Community portal, organized by topic or theme.
“Thread” - A series of posts and replies under a single topic within a Forum.
“Resource Library” - The collection of articles, videos, worksheets, and toolkits available to Members.
“Report” - A request submitted by any Member to flag content or behavior that potentially violates policy.
“Report Issue” - FeatureThe in‑portal button or link used to file a Report directly from a post or thread.
“2FA” - Two‑Factor Authentication—a security measure requiring two forms of verification to log in.
“LMS” - Learning Management System—the platform hosting courses, progress tracking, and live‑session links.
“DM” - Direct Message—the private messaging feature between Members or between a Member and a Moderator/Admin.
“Policy” - These Community Policies, as may be amended from time to time.
“Content” - Any text, images, videos, links, or files posted by Members or shared by My Reset Lab staff.
“Badge” - A digital emblem awarded to Members for achievements like posting milestones or resource contributions.
“AMA” - “Ask Me Anything”—live‑format events where a guest expert answers Member questions in real time.
“Q&A” - Question & Answer sessions, either live or asynchronous, facilitated by My Reset Lab or a Verified Contributor.

6.2 Contact Information
For questions about these Terms or to initiate informal dispute resolution, please contact:
My Reset Lab Compliance Team
Email: support@myresetlab.com
Phone: (912) 268‑0498

Effective Date: June 28, 2025