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Support Group 

Terms & Conditions

Group Chat Policy: Section 1 – Disclaimer

  1. Non‑Medical / Non‑Therapeutic Services
    My Reset Lab (“we,” “us,” or “our”) provides peer‑support and educational group discussions (“Group Chats”) for general wellness, personal growth, and community connection purposes only. Our Group Chats are not intended to diagnose, treat, cure, or prevent any medical or mental health condition, nor are they a substitute for professional medical, psychological, psychiatric, or other licensed healthcare services.

  2. No Professional-Client Relationship
    Participation in our Group Chats does not establish a professional‑client, patient‑provider, therapeutic, fiduciary, or other regulated relationship between any participant and My Reset Lab—or between any participant and any facilitator, moderator, or fellow participant. All facilitators and moderators are trained peer‑support guides or wellness coaches, not licensed therapists, physicians, or healthcare providers.

  3. Participant Responsibility
    a. Personal Discretion & Consultation: Before implementing any ideas, suggestions, or strategies discussed in Group Chats—especially those related to mental health, medical care, or personal well‑being—participants should consult a qualified healthcare professional.
    b. Voluntary Participation: All participation in Group Chats is strictly voluntary. Participants retain full responsibility for their actions, decisions, and any outcomes resulting from information shared or advice offered in the forum.

  4. Limitation of Liability
    To the fullest extent permitted by applicable law:

    • Disclaimer of Warranties: My Reset Lab disclaims all warranties, express or implied, regarding the accuracy, completeness, reliability, or suitability of any content shared in Group Chats.

    • No Liability for Damages: We—and our affiliates, officers, employees, agents, facilitators, and volunteers—shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising from participation in or reliance upon content shared in Group Chats, even if advised of the possibility of such damages.

  5. Emergency Situations
    If you or someone else is in crisis or experiencing a medical or mental health emergency, please call 911 (U.S.) or your local emergency services immediately, or proceed to the nearest emergency department. Crisis hotlines (e.g., 988 in the U.S.) may also offer immediate, confidential support.

Scope of Participation & Confidentiality Requirements

2.1 Scope of Participation

  • Peer‑Support Only: All Group Chats are designed for mutual encouragement, sharing lived experience, and psychoeducation. They are not professional therapy, counseling, or medical treatment.

  • Voluntary Engagement: You choose what—and how much—you share. There is no obligation to speak, turn on your camera, or disclose any personal detail you’re not comfortable with.

  • Appropriate Content: Discussions should relate to wellness, resilience, self‑care, coping strategies, or other topics pre‑approved by My Reset Lab. Off‑topic, inflammatory, or harmful content (hate speech, explicit material, etc.) is prohibited.

2.2 Participant Eligibility & Conduct

  • Age Requirement: You must be 18 years or older to join a Group Chat.

  • Code of Conduct:

    • Treat everyone with respect and empathy.

    • No harassment, bullying, or discrimination of any kind.

    • No solicitation or promotion of products/services (see Section 5).

  • Moderator Authority: Facilitators may warn, remove, or ban any participant whose behavior violates these rules, at their sole discretion.

2.3 Confidentiality Obligations

  • “What’s Said Here, Stays Here”:

    • You agree never to record, screenshot, copy/paste, or disseminate any portion of the chat (audio, video, or text) outside the group.

    • Do not identify fellow participants by name or profile image in any external forum.

  • Technical Limits:

    • While we use password‑protected meetings and waiting rooms, My Reset Lab cannot absolutely guarantee against unauthorized access or data breaches. You participate at your own risk.

  • Exceptions to Confidentiality:

    • If there is an imminent risk of harm to self or others, or disclosure of reportable illegal activity, facilitators reserve the right to breach confidentiality to seek help (e.g., contacting emergency services).

2.4 Privacy & Display Names

  • Display Name Choice: Use your first name only or a pseudonym to protect your identity.

  • Profile Photos / Backgrounds:

    • Avoid images that reveal personal information (your home, family members, etc.).

    • Keep virtual backgrounds neutral and non‑distracting.

2.5 Consequences of Breach

  • First Violation: You’ll receive a private warning and may be asked to re‑acknowledge these policies.

  • Repeated / Severe Violations: You may be removed from the current session and barred from future Group Chats, with no refund or appeal.

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Section 3 – Technology & Zoom Security Measures

3.1 Meeting Access & Authentication

  • Password Protection:

    • Every Group Chat link is secured with a unique, strong password.

    •  Do not share meeting links or passwords with anyone outside the group.

  • Waiting Room:

    • All participants are held in a waiting room until a facilitator admits them individually.

    •  Facilitators verify your display name before admission; please use your approved display name

3.2 Software & Device Requirements

  • Updated Software:

    • Participants must install the latest Zoom client or mobile app updates to ensure security patches are applied.

  • Device Security:

    • Use a personal or trusted device; avoid public or unsecured computers.

    • Enable local firewall and antivirus protections where possible.

3.3 In‑Meeting Controls

  • Screen Sharing:

    • By default, only facilitators can share their screen.

    • Any participant wishing to share must request permission in the chat; facilitators will enable “Participant Screen Share” on a case‑by‑case basis.

  • Recording Prohibition:

    • Recording (local or cloud) is strictly prohibited. Facilitators will disable participant recording controls.

    • Any unauthorized recording will result in immediate removal from the session and potential banning from future meetings.

  • Chat & File Transfer:

    • Group Chat text is visible only to participants and facilitators.

    •  File transfer via Zoom chat is disabled; if you need to share a resource, facilitators will distribute via email or a secure portal.

3.4 Privacy & Data Security

  • End‑to‑End Encryption:

    • Our sessions use Zoom’s end‑to‑end encryption where available. However, no online platform can guarantee absolute security.

  • Data Collection & Storage:

    • We collect only minimal data (name, email) for registration and authentication.

    • No session transcripts, recordings, or attendance logs are stored beyond 30 days.

    • Any data retention beyond 30 days requires explicit participant consent.

3.5 Liability & Technical Failures

  • No Guarantee of Uptime:

    • – Zoom or internet outages may occur. My Reset Lab is not responsible for disruptions beyond our control.

  • Participant Responsibility:

    • You are responsible for your own internet connection quality, device functionality, and power continuity.

  • Facilitator Remedies:

    • If technical failure prevents continuation, facilitators will reschedule the session or provide alternative materials.

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Section 4 – Participant Obligations & Code of Conduct Enforcement

4.1 Participant Obligations

  • Active Respect:

    • Honor speaking turns and avoid interrupting.

    • Use “I” statements (“I feel…,” “I experienced…”) rather than making assumptions about others.

  • Honesty & Transparency:

    • Share authentically while recognizing these are peer‐led discussions, not clinical assessments.

  • Self‑Care & Boundaries:

    • If you become distressed, feel free to step away or submit a “time‑out” request in chat.

    • Honor your own limits—no one should feel pressured to share beyond their comfort level.

4.2 Prohibited Conduct
Participants must never engage in:

  • Harassment & Hate Speech:

    • Insults, slurs, or demeaning comments based on race, gender, religion, sexual orientation, disability, or any other protected characteristic.

  • Sexual Misconduct:

    • Inappropriate comments, requests, or images of a sexual nature.

  • Violence & Threats:

    • Any threat or endorsement of harm against self, others, or property.

  • Privacy Violations:

    • Recording, screenshotting, or sharing identifiable information about any participant without explicit, written consent.

  • Solicitation & Promotion:

    • Offering or requesting goods, services, donations, or referrals (see Section 5).

4.3 Incident Reporting

  • How to Report:

    • Use the private chat or email the facilitator immediately with “URGENT: Policy Violation” in the subject line.

  • What to Include:

    • Date/time of incident, participant display name(s), and a brief description of the breach.

  • Confidential Process:

    • Reports are reviewed by a designated compliance officer; your identity will remain confidential.

4.4 Enforcement & Disciplinary Actions
My Reset Lab reserves the right to take any of the following actions, at our sole discretion:

  • Verbal Warning:

    • Issued for minor or first‐time infractions.

  • Temporary Suspension:

    • Removal from one session; participant must re‑acknowledge policies before returning.

  • Permanent Ban:

    • For repeated, severe, or egregious violations (e.g., harassment, confidentiality breaches).

  • Refund Forfeiture:

    • No refunds will be issued for sessions missed due to disciplinary removal.

4.5 Appeals Process

  • Eligibility:

    • Only available for suspension or ban decisions.

  • How to Appeal:

  • Review Timeline:

    • Appeals are reviewed within 14 days by a separate committee not involved in the original decision.

  • Outcome:

    • Committee may uphold, modify, or reverse the decision. Their determination is final.

Section 5 – Solicitation & Commercial Activities

5.1 Definitions

  • “Solicitation” means any offer, request, or promotion of goods, services, donations, referrals, or affiliations—including but not limited to:

    • Selling products or subscriptions

    • Seeking business partnerships or leads

    • Requesting donations or fundraising

    • Advertising external events, programs, or websites

5.2 Prohibition of Solicitation

  • Absolute Ban: Under no circumstances may participants—whether facilitators or members—use Group Chats to solicit, pitch, or promote any commercial, charitable, political, or personal venture.

  • Indirect Promotion: Referral links, discount codes, flyers, or implied endorsements are also prohibited.

5.3 Exceptions & Approved Activities

  • My Reset Lab–Sponsored Events: Facilitators may share announcements for official My Reset Lab programs or materials, provided such sharing is pre‑approved in writing by compliance.

  • Resource Sharing (Non‑Commercial):

    • Participants may share free, peer‑recommended tools (articles, apps, exercises) only if they are free-to-access and without affiliate links, and if the facilitator explicitly invites resource-sharing.

5.4 Enforcement & Consequences

  • First Violation:

    • Immediate removal of the promotional message.

    • Warning issued; the participant must confirm in writing that they understand and will comply.

  • Second Violation:

    • Ejection from the current session.

    • Suspension from all Group Chats for 30 days.

  • Third (or Egregious) Violation:

    • Permanent ban from My Reset Lab Group Chats.

    • No refund or appeal on grounds of solicitation.

5.5 Indemnification & Liability
By participating, you agree to indemnify, defend, and hold harmless My Reset Lab (and its officers, employees, agents, and volunteers) from and against any losses, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to your breach of this Section 5 or your unauthorized solicitation or promotion activities.

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Section 6 – Terms & Conditions

6.1 Acceptance of Policy
By registering for or participating in any My Reset Lab Group Chat, you (“Participant”) acknowledge that you have read, understood, and agree to comply with this Group Chat Policy in its entirety. Your continued participation constitutes your ongoing acceptance of these terms.

6.2 Policy Modifications

  • Right to Amend: My Reset Lab reserves the right to modify, supplement, or replace this Policy at any time.

  • Notification of Changes: Participants will be notified of any material changes via email at least 7 days prior to their effective date.

  • Continued Participation: If you do not agree to any revised terms, you must cease participation before the effective date; otherwise, your continued attendance will constitute acceptance of the updated Policy.

6.3 Severability
If any provision of this Policy is held invalid or unenforceable under applicable law, that provision will be struck and the remaining provisions will remain in full force and effect.

6.4 Entire Agreement
This Policy, together with any other written agreements between Participant and My Reset Lab, constitutes the entire agreement regarding Group Chat participation and supersedes any prior oral or written understandings.

6.5 Governing Law & Jurisdiction

  • Law: This Policy and any disputes arising out of it shall be governed by the laws of the State of New York, without regard to conflict‑of‑law principles.

  • Venue: Participant consents to the exclusive jurisdiction and venue of the state and federal courts located in New York County, New York, for any legal action arising under or relating to this Policy.

6.6 Dispute Resolution

  • Informal Resolution: In the event of a dispute, the parties agree to first attempt in good faith to resolve the matter informally by contacting My Reset Lab’s compliance officer at compliance@myresetlab.com.

  • Arbitration (Optional): If informal resolution fails, the parties may mutually agree to binding arbitration under the rules of the American Arbitration Association, to be held in New York, NY.

6.7 Indemnification
Participant agrees to indemnify, defend, and hold harmless My Reset Lab, its affiliates, officers, employees, agents, and volunteers from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from Participant’s breach of this Policy, negligence, or willful misconduct.

6.8 Waiver
No waiver of any right under this Policy will be deemed effective unless in writing and signed by an authorized representative of My Reset Lab. A failure or delay by My Reset Lab to enforce any provision will not constitute a waiver of future enforcement of that or any other provision.

6.9 Contact Information
For questions or concerns about this Policy or your participation in Group Chats, please contact:
My Reset Lab Compliance Team
Email: support@myresetlab.com
Phone: (912) 268-0498

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Effective Date: June 28, 2025
Revision History: Section 1–6 drafted and approved on June 28, 2025.

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